{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-25T00:05:04.399Z"
  },
  "data": {
    "id": "incident_statuspage_duo_m27w69v42k6m",
    "slug": "duo-voip-and-sms-delivery-issues-in-israel-2026-07-23",
    "title": "VoIP and SMS Delivery Issues in Israel",
    "summary": "VoIP and SMS Delivery Issues in Israel",
    "status": "monitoring",
    "severity": "minor",
    "startedAt": "2026-07-23T18:02:17.671+00:00",
    "updatedAt": "2026-07-24T15:53:34.036+00:00",
    "resolvedAt": null,
    "provider": {
      "slug": "duo",
      "name": "Cisco Duo"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/duo-voip-and-sms-delivery-issues-in-israel-2026-07-23",
      "api": "/api/v1/incidents/duo-voip-and-sms-delivery-issues-in-israel-2026-07-23",
      "providerHtml": "/providers/duo"
    },
    "impactSummary": "Cisco Duo reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_duo_status",
      "kind": "official_api",
      "name": "Duo Status",
      "checkedAt": "2026-07-25T00:00:08.147+00:00",
      "officialUrl": "https://status.duo.com",
      "statusPageUrl": "https://status.duo.com"
    },
    "updates": [
      {
        "id": "update_statuspage_duo_m27w69v42k6m_v7kf0rsrc5fw",
        "status": "investigating",
        "body": "We are investigating an issue affecting VoIP and SMS message delivery for users in Israel. The issue is related to an upstream carrier.\n \nOur team is working with our providers to investigate and restore normal service. Where available, users can use alternative authentication methods such as Duo Push.\nWe will provide updates as more information becomes available.",
        "createdAt": "2026-07-23T18:02:17.751+00:00"
      },
      {
        "id": "update_statuspage_duo_m27w69v42k6m_dz59smfn812c",
        "status": "monitoring",
        "body": "We have implemented a change to address the SMS and VoIP delivery issue affecting users in Israel. SMS and VoIP delivery have recovered, and we are monitoring to confirm continued stability.",
        "createdAt": "2026-07-23T18:39:05.146+00:00"
      },
      {
        "id": "update_statuspage_duo_m27w69v42k6m_gdn8vvt841tz",
        "status": "monitoring",
        "body": "Error rates for SMS and VoIP delivery in Israel have reduced following the implemented change. We are continuing to monitor service behavior and investigate reports of intermittent failures affecting some customers.\nWe will provide another update as more information becomes available.",
        "createdAt": "2026-07-24T15:53:34.033+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}