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Duo Phone Call Authentication Failure for US Based Carriers

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Incident updates

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  1. Investigating

    We are currently investigating an issue causing VOIP authentication failures in all the deployments in the US region and are working to correct the issue as soon as possible. At this time please use alternative authentication methods such as Duo Mobile Push, or SMS passcodes.

    A list of all other alternative authentication methods can be found here:

    https://duo.com/docs/policy#authentication-methods

    Please check back here or subscribe to updates for any changes.

  2. Investigating

    We are observing a recovery in voice call processing across the U.S. and are continuing to investigate the root cause of this impact.

  3. Monitoring

    We are now observing high rates of success of VoIP authentication. We will continue to monitor the situation.

  4. Resolved

    VoIP authentication has returned to normal operation with sustained success rates observed.