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[All Deployments] AI Assistant Outage for new users

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Incident updates

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  1. Investigating

    We are investigating an issue causing failures when administrators attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time.

  2. Identified

    We have identified the issue causing failures when administrators attempt to access the AI Assistant for the first time and are working to deploy a fix at this time.

  3. Resolved

    The issue causing the failures for administrators access of the AI Assistant is now resolved and full functionality is restored.

    We will be posting a root-cause analysis (RCA) here once our engineering team has finished its thorough investigation of the issue.