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Incident detail

Users may experience connection errors when trying to switch to CLM or utilising DocuSign edit (Incident 4862)

Users may experience connection errors when trying to switch to CLM or utilising DocuSign edit (Incident 4862)

Resolved incidentMinor0 affected services

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  1. Identified

    We are currently investigating an issue where a subset of customers utilising a particular firewall may experience issues when attempting to switch to CLM. To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed: https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues. Further investigation with our engineering teams is underway to fully resolve this issue.

  2. Identified

    We are continuing to work on a fix for this issue.

  3. Monitoring

    Our engineering teams have deployed a fix and we are now monitoring to validate.

  4. Identified

    Additional Engineering teams have been engaged to triage this issue, the current workaround is still functional: To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed: https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues. Further investigation with our engineering teams is underway to fully resolve this issue.

  5. Monitoring

    A fix has now been implemented and we are seeing improvements, we will continue monitoring telemetry to ensure the fix is final.

  6. Resolved

    This incident has been resolved.