{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-11T07:36:35.883Z"
  },
  "data": {
    "id": "incident_statuspage_docusign_krslttjw6gwt",
    "slug": "docusign-users-may-experience-connection-errors-when-trying-to-switch-to-clm-or-2026-05-12-ttjw6gwt",
    "title": "Users may experience connection errors when trying to switch to CLM or utilising DocuSign edit (Incident 4862)",
    "summary": "Users may experience connection errors when trying to switch to CLM or utilising DocuSign edit (Incident 4862)",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-05-12T13:42:13.628+00:00",
    "updatedAt": "2026-05-12T19:26:49.96+00:00",
    "resolvedAt": "2026-05-12T19:26:49.942+00:00",
    "provider": {
      "slug": "docusign",
      "name": "Docusign"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/docusign-users-may-experience-connection-errors-when-trying-to-switch-to-clm-or-2026-05-12-ttjw6gwt",
      "api": "/api/v1/incidents/docusign-users-may-experience-connection-errors-when-trying-to-switch-to-clm-or-2026-05-12-ttjw6gwt",
      "providerHtml": "/providers/docusign",
      "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Docusign reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_docusign_status",
      "kind": "official_api",
      "name": "Docusign Status",
      "checkedAt": "2026-10-11T07:35:05.959+00:00",
      "stale": false,
      "officialUrl": "https://health.docusign.com/status",
      "statusPageUrl": "https://health.docusign.com/status"
    },
    "updates": [
      {
        "id": "update_statuspage_docusign_krslttjw6gwt_q07rfk2686hj",
        "status": "identified",
        "body": "We are currently investigating an issue where a subset of customers utilising a particular firewall may experience issues when attempting to switch to CLM. \n\nTo restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:\n\nhttps://login.springcm.com\nOnce this URL has been added to your allowlist, you should be able to log in without any further issues.\n\nFurther investigation with our engineering teams is underway to fully resolve this issue.",
        "createdAt": "2026-05-12T13:42:13.68+00:00"
      },
      {
        "id": "update_statuspage_docusign_krslttjw6gwt_zz7zvlqtkw0w",
        "status": "identified",
        "body": "We are continuing to work on a fix for this issue.",
        "createdAt": "2026-05-12T14:23:56.299+00:00"
      },
      {
        "id": "update_statuspage_docusign_krslttjw6gwt_zzfxdcz7zqdn",
        "status": "monitoring",
        "body": "Our engineering teams have deployed a fix and we are now monitoring to validate.",
        "createdAt": "2026-05-12T14:24:33.882+00:00"
      },
      {
        "id": "update_statuspage_docusign_krslttjw6gwt_g66b7x2qm8r7",
        "status": "identified",
        "body": "Additional Engineering teams have been engaged to triage this issue, the current workaround is still functional: \n\nTo restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:\n\nhttps://login.springcm.com\nOnce this URL has been added to your allowlist, you should be able to log in without any further issues.\n\nFurther investigation with our engineering teams is underway to fully resolve this issue.",
        "createdAt": "2026-05-12T15:20:13.582+00:00"
      },
      {
        "id": "update_statuspage_docusign_krslttjw6gwt_bw23xmvs2sg8",
        "status": "monitoring",
        "body": "A fix has now been implemented and we are seeing improvements, we will continue monitoring telemetry to ensure the fix is final.",
        "createdAt": "2026-05-12T15:55:07.934+00:00"
      },
      {
        "id": "update_statuspage_docusign_krslttjw6gwt_wjrsly8b91qc",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-05-12T19:26:49.942+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}