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Users downloading archived document ZIP files may see missing official Docusign platform seals (Incident 5139)

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Identified

    An issue has been identified where documents downloaded via archived ZIP files with "masked fields" enabled are missing their Docusign platform seals. A fix is underway. We will provide an update upon resolution.

    Target Fix Date: June 23, 2026

    Temporary Workaround: Download documents individually rather than as an archived ZIP file to ensure platform seals are successfully applied.

  2. Identified

    The fix is still in progress and being deployed. We will provide an update upon resolution.

  3. Resolved

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

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