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Some customers are seeing errors previewing and sending envelopes via Docusign App Launcher (Incident 4752)

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Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are currently investigating this issue.

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Resolved

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

    Customers utilizing the Docusign App Launcher in Salesforce may have seen errors from 2026-04-23 04:40 PM UTC until 2026-04-23 08:35 PM UTC.

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Some users might experience latency when attempting to convert non-PDF documents (Incident 4750)

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Send Latency in EU (Incident 4776)

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