Provider
DocusignIncident detail
Issues in UAT and DEMO S1 when attempting to complete tasks in task groups (Incident 4591)
Resolved incidentMinor
Timeline window
to
Outage alerts
Get alerted the next time Docusign breaks
Free email alerts for up to 5 providers. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.
Timeline
Incident updates
Every update Docusign posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
Due to a recently identified issue in our UAT environments, tasks may be routed incorrectly, leading to failures. Our team is actively working on identifying the root cause and mitigating it, and we will keep you updated as progress is made. Please note that any workflows and tasks on your Production environment should not be affected, and will still be executed normally.
Investigating
More engineering teams have been engaged to triage this error and investigation is continuing.
Identified
A potential cause has been identified, engineering teams are reproducing the issue and reviewing telemetry before applying a fix.
Identified
Engineers are continuing to triage and develop a fix to the identified issue.
Identified
We are continuing to work on a fix for this issue.
Identified
We are continuing to work on a fix for this issue.
Identified
We are continuing to work on a fix for this issue.
Monitoring
A fix has been implemented and we are monitoring the results.
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced issues from 2026-03-27 12:32 AM UTC until 2026-03-27 11:30 PM UTC
Keep exploring
More from Docusign
Neighboring incidents on Docusign's timeline and the rest of their record on OutageDeck.