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Incident detail

Maintenance for CLM customers on November 20, 2026 at 03:00 UTC (Maint 6215)

Active incidentMajor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Docusign will be conducting maintenance impacting CLM S2.US customers on Friday, November 20, 2026, from 03:00 AM UTC to 04:00 AM UTC.

    During this time, CLM S2.US customers may experience brief periods of service interruption. If you encounter any disruption, please retry your action or wait until the maintenance window has ended.

    Please contact Docusign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

  2. Investigating

    Docusign will be conducting maintenance for CLM Prod US S1 on Saturday 21st November 2026, from 6 PM UTC to 9 PM UTC.

    During the maintenance window, some product functions might be briefly unavailable for up to 10 minutes, including:

    • UI previews
    • Workflow steps
    • Standard attributions
    • Party agreement

    Users might also encounter slower response times in the user interface during the window. Workflow processing will continue to function as expected during the maintenance window.

    Please contact Docusign Support if you have any questions or concerns, and check back here for any updates regarding the schedule.

  3. Investigating

    Incorrect date: A new maintenance window will be posted shortly.

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eSign US: Delays in new agreements appearing in Agreement Manager (Incident 6214)

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Maintenance for CLM customers on November 21, 2026 at 18:00 UTC (Maint 6216)

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