{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-11-12T17:18:53.668Z"
  },
  "data": {
    "id": "incident_docusign_0b98f060952db7c2f3b4fdf7db96cf20",
    "slug": "docusign-maintenance-for-clm-customers-on-november-21-2026-at-03-00-utc-maint-2026-11-11-db96cf20",
    "title": "Maintenance for CLM customers on November 20, 2026 at 03:00 UTC (Maint 6215)",
    "summary": "Maintenance for CLM customers on November 20, 2026 at 03:00 UTC (Maint 6215)",
    "status": "investigating",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-11-11T21:37:00.252259+00:00",
    "updatedAt": "2026-11-11T22:33:16.501259+00:00",
    "resolvedAt": null,
    "provider": {
      "slug": "docusign",
      "name": "Docusign"
    },
    "affectedServices": [
      {
        "slug": "docusign-clm",
        "name": "CLM & Rooms"
      }
    ],
    "links": {
      "html": "/incidents/docusign-maintenance-for-clm-customers-on-november-21-2026-at-03-00-utc-maint-2026-11-11-db96cf20",
      "api": "/api/v1/incidents/docusign-maintenance-for-clm-customers-on-november-21-2026-at-03-00-utc-maint-2026-11-11-db96cf20",
      "providerHtml": "/providers/docusign",
      "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Docusign reported performance degradation affecting CLM / S2.US and it is currently listed as ongoing.",
    "source": {
      "id": "source_docusign_status",
      "kind": "official_api",
      "name": "Docusign Status",
      "checkedAt": "2026-11-12T17:10:12.846+00:00",
      "stale": false,
      "officialUrl": "https://health.docusign.com/status",
      "statusPageUrl": "https://health.docusign.com/status"
    },
    "updates": [
      {
        "id": "update_docusign_0b98f060952db7c2f3b4fdf7db96cf20_2149cb83451c8868083a621febb3cefe",
        "status": "investigating",
        "body": "Docusign will be conducting maintenance impacting CLM S2.US customers on Friday, November 20, 2026, from 03:00 AM UTC to 04:00 AM UTC.\n\nDuring this time, CLM S2.US customers may experience brief periods of service interruption. If you encounter any disruption, please retry your action or wait until the maintenance window has ended.\n\nPlease contact [Docusign Support](https://support.docusign.com/s/?language=en_US) if you have any questions or concerns, and check back here for any updates regarding the schedule.",
        "createdAt": "2026-11-11T21:38:00+00:00"
      },
      {
        "id": "update_docusign_0b98f060952db7c2f3b4fdf7db96cf20_05ba80088b0157e7cd3bebc7975dcbf8",
        "status": "investigating",
        "body": "Docusign will be conducting maintenance for CLM Prod US S1 on Saturday 21st November 2026, from 6 PM UTC to 9 PM UTC.\n\nDuring the maintenance window, some product functions might be briefly unavailable for up to 10 minutes, including:\n\n-   UI previews\n    \n-   Workflow steps\n    \n-   Standard attributions\n    \n-   Party agreement\n    \n\nUsers might also encounter slower response times in the user interface during the window. Workflow processing will continue to function as expected during the maintenance window.\n\nPlease contact [Docusign Support](https://support.docusign.com/s/?language=en_US) if you have any questions or concerns, and check back here for any updates regarding the schedule.",
        "createdAt": "2026-11-11T21:38:40.186888+00:00"
      },
      {
        "id": "update_docusign_0b98f060952db7c2f3b4fdf7db96cf20_9ef655dbe98453d970b60c3bb6f8f072",
        "status": "investigating",
        "body": "Incorrect date: A new maintenance window will be posted shortly.",
        "createdAt": "2026-11-11T22:33:16.481746+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}