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Incident detail

Failures to grant users access to CLM in account admin (Incident 5922)

Resolved incidentMajor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Customers may see failures in account admin when granting users access to CLM. The issue is under investigation.

  2. Monitoring

    We have implemented a fix to resolve this issue and are currently monitoring telemetry to confirm mitigation.

  3. Monitoring

    We are seeing successes with our deployed fix, this will now be deployed sequentially to affected environments. We will update this status page as we progress.

  4. Monitoring

    All deployments have completed and we are now validating mitgation via telemetry

  5. Resolved

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

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