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Incident detail

Errors for templates, reports, envelope preparation and other features (Incident 5932)

Resolved incidentMajor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Customers may see errors when using and managing templates, reports, envelope preparation and other features. The issue is under investigation.

  2. Identified

    We have identified a potential cause of this issue and are deploying a fix.

  3. Identified

    We are continuing the analysis into this issue and have swarmed additional teams to triage.

  4. Investigating

    We are continuing to investigate the issue.

  5. Monitoring

    A fix has been implemented and we are monitoring the results.

  6. Resolved

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced errors with templates, reports, envelope preparation and other features from 2026-10-08 08:47 AM UTC until 2026-10-08 04:15 PM UTC

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