{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-11T04:09:39.641Z"
  },
  "data": {
    "id": "incident_docusign_9f188d670ff5e4f911f23bfc724f6e15",
    "slug": "docusign-errors-for-templates-reports-envelope-preparation-and-other-features-2026-10-08-724f6e15",
    "title": "Errors for templates, reports, envelope preparation and other features (Incident 5932)",
    "summary": "Errors for templates, reports, envelope preparation and other features (Incident 5932)",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-10-08T09:28:07.006481+00:00",
    "updatedAt": "2026-10-08T16:45:33.802421+00:00",
    "resolvedAt": "2026-10-08T16:39:00+00:00",
    "provider": {
      "slug": "docusign",
      "name": "Docusign"
    },
    "affectedServices": [
      {
        "slug": "docusign-esignature",
        "name": "eSignature"
      }
    ],
    "links": {
      "html": "/incidents/docusign-errors-for-templates-reports-envelope-preparation-and-other-features-2026-10-08-724f6e15",
      "api": "/api/v1/incidents/docusign-errors-for-templates-reports-envelope-preparation-and-other-features-2026-10-08-724f6e15",
      "providerHtml": "/providers/docusign",
      "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Docusign reported performance degradation affecting eSignature / EU.",
    "source": {
      "id": "source_docusign_status",
      "kind": "official_api",
      "name": "Docusign Status",
      "checkedAt": "2026-10-11T04:05:06.336+00:00",
      "stale": false,
      "officialUrl": "https://health.docusign.com/status",
      "statusPageUrl": "https://health.docusign.com/status"
    },
    "updates": [
      {
        "id": "update_docusign_9f188d670ff5e4f911f23bfc724f6e15_9eeb929b841fe695585499b2ff4db39e",
        "status": "investigating",
        "body": "Customers may see errors when using and managing templates, reports, envelope preparation and other features. The issue is under investigation.",
        "createdAt": "2026-10-08T09:28:07.006481+00:00"
      },
      {
        "id": "update_docusign_9f188d670ff5e4f911f23bfc724f6e15_7dd2b1d46178830ce15d6f873dae4823",
        "status": "identified",
        "body": "We have identified a potential cause of this issue and are deploying a fix.",
        "createdAt": "2026-10-08T10:27:00.150953+00:00"
      },
      {
        "id": "update_docusign_9f188d670ff5e4f911f23bfc724f6e15_2f52b05184086e4bb8df555b2d0c0fd0",
        "status": "identified",
        "body": "We are continuing the analysis into this issue and have swarmed additional teams to triage.",
        "createdAt": "2026-10-08T12:58:22.435097+00:00"
      },
      {
        "id": "update_docusign_9f188d670ff5e4f911f23bfc724f6e15_e8172b6d73d80c618d3a74172b4ce373",
        "status": "investigating",
        "body": "We are continuing to investigate the issue.",
        "createdAt": "2026-10-08T14:29:54.155388+00:00"
      },
      {
        "id": "update_docusign_9f188d670ff5e4f911f23bfc724f6e15_67bcfba99420ea6eed218444eefe1c6d",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-10-08T16:17:43.100198+00:00"
      },
      {
        "id": "update_docusign_9f188d670ff5e4f911f23bfc724f6e15_962bda0700a69de64edd9972b9913164",
        "status": "resolved",
        "body": "The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.  Some customers may have experienced errors with templates, reports, envelope preparation and other features from 2026-10-08 08:47 AM UTC until 2026-10-08 04:15 PM UTC",
        "createdAt": "2026-10-08T16:39:00+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}