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Incident detail

Customers unable to access custom scripts following recent update (Incident 5878)

Active incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    A small subset of customer are reporting that they are unable to use their custom scripts following a recent update. We are actively investigating the issue and its cause.

  2. Investigating

    We are continuing to investigate this issue.

    Next update will occur at or before 3p PT/ 6p ET.

  3. Investigating

    We are continuing to investigate this issue.

    Next update will occur at or before 5p PT/ 8p ET.

  4. Investigating

    Support teams continue to investigate and have found that this issue impacted a smaller subset of customers than originally reported. Teams continue to troubleshoot and work with third parties to mitigate impact for affected users.

    Our next update will occur when a significant change in status has been confirmed.

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