{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-02T23:58:52.898Z"
  },
  "data": {
    "id": "incident_docusign_e7cbbb8072be3d2da74799af8cfe7b8e",
    "slug": "docusign-customers-unable-to-access-custom-scripts-following-recent-update-2026-09-30-8cfe7b8e",
    "title": "Customers unable to access custom scripts following recent update (Incident 5878)",
    "summary": "Customers unable to access custom scripts following recent update (Incident 5878)",
    "status": "investigating",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-09-30T20:02:05.492375+00:00",
    "updatedAt": "2026-09-30T23:05:40.80874+00:00",
    "resolvedAt": null,
    "provider": {
      "slug": "docusign",
      "name": "Docusign"
    },
    "affectedServices": [
      {
        "slug": "docusign-esignature",
        "name": "eSignature"
      }
    ],
    "links": {
      "html": "/incidents/docusign-customers-unable-to-access-custom-scripts-following-recent-update-2026-09-30-8cfe7b8e",
      "api": "/api/v1/incidents/docusign-customers-unable-to-access-custom-scripts-following-recent-update-2026-09-30-8cfe7b8e",
      "providerHtml": "/providers/docusign",
      "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Docusign reported an incident with no component availability impact affecting eSignature / NA1 and it is currently listed as ongoing.",
    "source": {
      "id": "source_docusign_status",
      "kind": "official_api",
      "name": "Docusign Status",
      "checkedAt": "2026-10-02T23:55:05.226+00:00",
      "stale": false,
      "officialUrl": "https://health.docusign.com/status",
      "statusPageUrl": "https://health.docusign.com/status"
    },
    "updates": [
      {
        "id": "update_docusign_e7cbbb8072be3d2da74799af8cfe7b8e_2830949054c62aba85efb7a0829d6cee",
        "status": "investigating",
        "body": "A small subset of customer are reporting that they are unable to use their custom scripts following a recent update. We are actively investigating the issue and its cause.",
        "createdAt": "2026-09-30T20:02:05.492375+00:00"
      },
      {
        "id": "update_docusign_e7cbbb8072be3d2da74799af8cfe7b8e_3af11b8fbff5e8bb83f50440c0f27e5c",
        "status": "investigating",
        "body": "We are continuing to investigate this issue.\n\nNext update will occur at or before 3p PT/ 6p ET.",
        "createdAt": "2026-09-30T20:54:36.40315+00:00"
      },
      {
        "id": "update_docusign_e7cbbb8072be3d2da74799af8cfe7b8e_55cb26851258ceda05425031a41585b5",
        "status": "investigating",
        "body": "We are continuing to investigate this issue.\n\nNext update will occur at or before 5p PT/ 8p ET.",
        "createdAt": "2026-09-30T22:02:22.496134+00:00"
      },
      {
        "id": "update_docusign_e7cbbb8072be3d2da74799af8cfe7b8e_e19148e32205e7522c738664e38ea68e",
        "status": "investigating",
        "body": "Support teams continue to investigate and have found that this issue impacted a smaller subset of customers than originally reported. Teams continue to troubleshoot and work with third parties to mitigate impact for affected users. \n\nOur next update will occur when a significant change in status has been confirmed.",
        "createdAt": "2026-09-30T23:05:40.807776+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}