Provider
Auth0Incident detail
Elevated Errors on Public Cloud Environments
Resolved incidentCritical
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Timeline
Incident updates
Every update Auth0 posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
Resolved
Customers experienced service disruption due to a DNS misconfiguration that was inadvertently applied in preparation for infrastructure enhancement. This issue was resolved after the misconfiguration was manually corrected. We monitored the environment to ensure stability and confirmed that services have been restored. A root cause analysis (RCA) will be posted here within 7 business days. We sincerely apologize for the impact this had on you and your users.
Resolved
A root-cause analysis for this issue has been performed and is now available at:https://cdn.auth0.com/blog/20260422_-_Elevated_Errors_on_Public_Cloud_from_DNS_Resolution_Failures.pdf
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