Elevated Errors on US-3 Public Cloud

We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

We're observing elevated error rates on the US-3 Public Cloud environment, with a high variability of impact to user experience. Our third-party provider has confirmed network instability within their managed infrastructure, causing disruption to Auth0 services. We will provide further updates with changes in the incident status and as mitigation efforts progress.

After assessing impact on the affected Public Cloud environment, we've determined that the disruption to Auth0 services been minimal. We're continuing to track mitigation progress from our third-party provider and their managed infrastructure. We'll continue to provide updates as our status changes.

We're continuing to monitor the Public Cloud environment that may have experienced minimal impact from this event. However, Auth0 services have remained healthy, so we're monitoring our metrics closely as our third-party provider addresses the issue within their managed infrastructure and notifies us of their mitigation before we mark this event as resolved. We'll provide further updates when there is a change in status.

We're continuing to track the regional infrastructure issue with our third-party provider. Auth0 services have remained healthy, but we're monitoring to ensure stability while our provider works to mitigate the issue in their environment. They anticipate full recovery within the next several hours. We're monitoring the situation closely and will provide updates as our status changes, or sooner if new information becomes available.

Services have been restored. A root cause analysis (RCA) will be posted here within 21 business days. We sincerely apologize for the impact this had on you and your users.

A root-cause analysis for this issue has been performed and is now available at: https://cdn.auth0.com/blog/2026-05-08_-_Elevated_Errors_in_US-3_Public_Cloud_and_Private_Cloud_Environments.pdf