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Incident detail

Users Stuck in Calls

Resolved incidentMinor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are currently investigating an issue where some Aircall users may become stuck in an active call and are unable to make new calls. Our team is actively working to identify the root cause and will provide an update as soon as more information is available.

  2. Identified

    The issue has been identified and we are working on a fix.

  3. Monitoring

    Our teams and partners have been working on a fix and have observed recovery.

    We will continue to monitor the system until the resolution is confirmed.

  4. Resolved

    We can confirm this issue is fully resolved.

    If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.