{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-19T11:36:38.041Z"
  },
  "data": {
    "id": "incident_statuspage_aircall_mgrvmks9pv8h",
    "slug": "aircall-users-stuck-in-calls-2026-07-13",
    "title": "Users Stuck in Calls",
    "summary": "Users Stuck in Calls",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-07-13T13:20:58.047+00:00",
    "updatedAt": "2026-07-13T14:52:21.634+00:00",
    "resolvedAt": "2026-07-13T14:52:21.614+00:00",
    "provider": {
      "slug": "aircall",
      "name": "Aircall"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/aircall-users-stuck-in-calls-2026-07-13",
      "api": "/api/v1/incidents/aircall-users-stuck-in-calls-2026-07-13",
      "providerHtml": "/providers/aircall"
    },
    "impactSummary": "Aircall reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_aircall_status",
      "kind": "official_api",
      "name": "Aircall Status",
      "checkedAt": "2026-07-19T11:30:43.233+00:00",
      "officialUrl": "https://status.aircall.com",
      "statusPageUrl": "https://status.aircall.com"
    },
    "updates": [
      {
        "id": "update_statuspage_aircall_mgrvmks9pv8h_1qsp8krdm62d",
        "status": "investigating",
        "body": "We are currently investigating an issue where some Aircall users may become stuck in an active call and are unable to make new calls. Our team is actively working to identify the root cause and will provide an update as soon as more information is available.",
        "createdAt": "2026-07-13T13:20:58.195+00:00"
      },
      {
        "id": "update_statuspage_aircall_mgrvmks9pv8h_y9sds9h1z2tf",
        "status": "identified",
        "body": "The issue has been identified and we are working on a fix.",
        "createdAt": "2026-07-13T13:32:39.765+00:00"
      },
      {
        "id": "update_statuspage_aircall_mgrvmks9pv8h_83lykr6qlhd4",
        "status": "monitoring",
        "body": "Our teams and partners have been working on a fix and have observed recovery.\nWe will continue to monitor the system until the resolution is confirmed.",
        "createdAt": "2026-07-13T14:26:40.443+00:00"
      },
      {
        "id": "update_statuspage_aircall_mgrvmks9pv8h_kfs15jw2k4hx",
        "status": "resolved",
        "body": "We can confirm this issue is fully resolved.\nIf you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.",
        "createdAt": "2026-07-13T14:52:21.614+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}