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Incident detail

Delay logging call/activity events to integrations

Resolved incidentMinor

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Timeline

Incident updates

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  1. Investigating

    We are currently investigating a delay in activity logging for integrations, where call/activity events are not being reflected in connected systems within the expected timeframe. The team is actively looking into the root cause. Updates will follow as more information becomes available.

  2. Identified

    We have identified the root cause of the delay in activity logging for integrations. A fix is currently being applied. We will confirm once activities are being logged within normal timeframes and provide a final update at that point.

  3. Resolved

    Our engineering team has resolved the issue with delayed logging to integrations.