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Incident detail

Degraded Service for Outbound Calls to Chile

Resolved incidentMinor

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Incident updates

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  1. Identified

    We have identified the cause of increased call failure rates affecting outbound calls to Chilean numbers.

    Our network and carrier relations teams are actively working with our partner carrier to find a resolution and restore call quality and connection rates to Chilean destinations as quickly as possible.

  2. Monitoring

    We are actively working on an issue affecting outbound calls from certain Chilean phone numbers due to an unannounced policy change by a telecommunications carrier. Inbound calls to these numbers are not affected.

    Our team has applied routing adjustments to reduce the impact and is working toward a permanent resolution.

    If you are experiencing outbound call failures from Chilean numbers, please contact our support team at https://support.aircall.io/ or your account manager to discuss options and any available immediate mitigations.

  3. Resolved

    We can confirm the outbound traffic to Chile has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.