{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-18T16:09:18.609Z"
  },
  "data": {
    "id": "incident_statuspage_aircall_vptvynhtllmc",
    "slug": "aircall-degraded-service-for-outbound-calls-to-chile-2026-04-21",
    "title": "Degraded Service for Outbound Calls to Chile",
    "summary": "Degraded Service for Outbound Calls to Chile",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-04-21T21:26:55.399+00:00",
    "updatedAt": "2026-05-14T20:53:11.264+00:00",
    "resolvedAt": "2026-05-14T20:53:11.249+00:00",
    "provider": {
      "slug": "aircall",
      "name": "Aircall"
    },
    "affectedServices": [
      {
        "slug": "aircall-calling",
        "name": "Calling"
      }
    ],
    "links": {
      "html": "/incidents/aircall-degraded-service-for-outbound-calls-to-chile-2026-04-21",
      "api": "/api/v1/incidents/aircall-degraded-service-for-outbound-calls-to-chile-2026-04-21",
      "providerHtml": "/providers/aircall",
      "alerts": "https://outagedeck.com/account?stack=aircall&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Aircall reported this event with no impact level.",
    "source": {
      "id": "source_aircall_status",
      "kind": "official_api",
      "name": "Aircall Status",
      "checkedAt": "2026-10-18T16:00:11.423+00:00",
      "stale": false,
      "officialUrl": "https://status.aircall.com",
      "statusPageUrl": "https://status.aircall.com"
    },
    "updates": [
      {
        "id": "update_statuspage_aircall_vptvynhtllmc_ggjzgtct4133",
        "status": "identified",
        "body": "We have identified the cause of increased call failure rates affecting outbound calls to Chilean numbers.\n\nOur network and carrier relations teams are actively working with our partner carrier to find a resolution and restore call quality and connection rates to Chilean destinations as quickly as possible.",
        "createdAt": "2026-04-21T21:26:55.485+00:00"
      },
      {
        "id": "update_statuspage_aircall_vptvynhtllmc_vsj4b7jrvtc4",
        "status": "monitoring",
        "body": "We are actively working on an issue affecting outbound calls from certain Chilean phone numbers due to an unannounced policy change by a telecommunications carrier. Inbound calls to these numbers are not affected. \n\nOur team has applied routing adjustments to reduce the impact and is working toward a permanent resolution. \n\nIf you are experiencing outbound call failures from Chilean numbers, please contact our support team at https://support.aircall.io/ or your account manager to discuss options and any available immediate mitigations.",
        "createdAt": "2026-04-29T13:29:32.133+00:00"
      },
      {
        "id": "update_statuspage_aircall_vptvynhtllmc_9lzbjqqz0gzd",
        "status": "resolved",
        "body": "We can confirm the outbound traffic to Chile has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.",
        "createdAt": "2026-05-14T20:53:11.249+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}