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Incident detail

Dashboard Performance Issues

Resolved incidentMinor

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Timeline

Incident updates

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  1. Investigating

    We are currently investigating an issue with the Dashboard freezing or crashing when accessing call recordings.

  2. Monitoring

    A fix has been implemented, and we are noticing significant improvements in Dashboard loading time.

  3. Resolved

    The error loading recordings and insights has been fully resolved, and the Dashboard is performing normally.