Skip to content
OutageDeck

Incident detail

Calls Not Ringing iOS Mobile App

Resolved incidentMinor

Timeline window

to

Outage alerts

Get alerted the next time Aircall breaks

Free email alerts for up to 5 providers — no card, live in about a minute. Paid plans add Slack, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Set up free alertsHow Aircall alerts work

Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are investigating reports of calls not ringing on some devices.

  2. Investigating

    The issue seems to be circumscribed to the iOS Mobile App. We will provide further details as soon as progress is made.

  3. Identified

    This root cause has been identified as a certificate issue with one of our communication platform providers. We're actively working on a fix.

  4. Monitoring

    A fix has been implemented, and calls are now successfully ringing iOS Mobile App. We will continue monitoring the situation over the upcoming minutes to confirm full resolution.

  5. Resolved

    The iOS Mobile App has remained stable during monitoring.

    We appreciate your patience and understanding while we worked to restore normal functionality.

    If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.