Skip to content
OutageDeck

Incident detail

Aircall Workspace In-Call Controls Intermittently Unresponsive

Resolved incidentMinor

Timeline window

to

Outage alerts

Get alerted the next time Aircall breaks

Free email alerts for up to 5 providers — no card, live in about a minute. Paid plans add Slack, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Set up free alertsHow Aircall alerts work

Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are currently investigating intermittent failures affecting in-call actions and buttons. Some users may experience unresponsive or unreliable controls during active calls. Our team is actively working to identify the root cause and will provide updates as the investigation progresses.

  2. Monitoring

    A fix has been implemented for the issue, and the app is functioning normally.

    We are actively monitoring the situation to ensure system stability and will provide further updates if necessary.

  3. Resolved

    This incident has now been resolved.

    If you experience any further problems, please don’t hesitate to contact our support team.