Provider
YotpoIncident detail
Yotpo Service Disruption
Resolved incidentMinor
Timeline window
to
Outage alerts
Get alerted the next time Yotpo breaks
Free email alerts for up to 5 providers. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.
Timeline
Incident updates
Every update Yotpo posted, oldest to newest, exactly as it appeared on their official status page.
Resolved
Overall Description of the issue and Affected Services:
A technical transition within our email delivery infrastructure resulted in a two-phased disruption affecting review request emails.
Start Time: Wednesday, April 8, 2026, 09:00 AM UTC
Business Impact:
Email Delivery: A portion of the scheduled review request emails were not sent as intended.
Review Submissions: A subset of delivered emails contained links that led to landing page errors, preventing successful review submissions.
Components Not Impacted: Existing reviews on storefronts, onsite widgets, and other core account functionalities remained fully operational and were not affected by this incident.
Mitigation Efforts and Next Steps:
Resolution: Our R&D team deployed two critical fixes—one on April 11 to restore email delivery and a final fix on April 13 to repair the corrupted landing page links.
Note: Some users may receive a duplicate email as a result of this necessary correction.
Monitoring: We have implemented enhanced monitoring and validation checks to prevent similar data discrepancies in future infrastructure updates.
We apologize for the inconvenience and appreciate your patience while we work to resolve this service disruption.
The Yotpo Team
Keep exploring
More from Yotpo
Neighboring incidents on Yotpo's timeline and the rest of their record on OutageDeck.