Provider
YotpoIncident detail
Degraded performance for Loyalty services
Resolved incidentMinor1 affected service
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Monitoring
A fix has been implemented and we are monitoring the results.
Between 12:54 and 13:35 UTC, some Loyalty services were degraded. Loyalty widgets may not have loaded, and some point redemptions failed. No points were lost, and any delayed points or tier updates are being processed automatically.
Start Time:
November 10, 2026, 12:54 UTC
We apologize for the inconvenience caused.
If you have any further questions or concerns, please feel free to reach out to us by live chat.
The Yotpo Support Team
Resolved
The incident has been resolved.
Loyalty services are fully back to normal. Widgets are loading, point redemptions are working, and all delayed points and tier updates have been processed. No points were lost.
Start Time:
November 10, 2026, 12:54 UTC
End Time:
November 10, 2026, 13:35 UTC
We apologize for the inconvenience caused.
If you have any further questions or concerns, please feel free to reach out to us by live chat.
The Yotpo Support Team
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