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AU: Tax - Some customers are experiencing an issue accessing tax returns.

Resolved incidentMinor

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Timeline

Incident updates

Every update Xero posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are aware AU customers trying to tax returns in Practice Tools are experiencing an issue. Our team is investigating this with urgency.

  2. Identified

    We have identified what is impacting AU customers trying to access tax returns in Practice Tools.

  3. Monitoring

    Our team has implemented a fix and we are currently monitoring the results.

  4. Resolved

    Our team has resolved the issue impacting Australia customers trying to access tax returns in Practice Tools. We apologise for any inconvenience this has caused.

    A product release caused tax returns to become unavailable.

    We learn from every incident and put measures in place to prevent issues from happening again.

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