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Incident detail

Elevated Authkit SSO Errors

Resolved incidentMajor2 affected services

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Timeline

Incident updates

Every update WorkOS posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We're investigating an increase in Single Sign-On errors. We will share an update as soon as possible.

  2. Investigating

    It appears some users may be experiencing a redirect loop during sign-on, we are narrowing in on a cause

  3. Investigating

    We have identifed an issue causing a small subset of Authkit SSO customers to experience errors during sign-on. A fix is being prepared.

  4. Investigating

    The issue affects a small set of customers using Authkit SSO. The standalone SSO API remains unaffected, we have corrected that here on the status page

  5. Investigating

    We have identified the issue and are deploying a fix. AuthKit SSO sign-on remains partially degraded for a small subset of customers; standalone SSO continues to be unaffected. We'll share another update once the fix has fully rolled out.

  6. Monitoring

    The fix has deployed, we are monitoring systems to verify the impact is fully mitigated

  7. Resolved

    The issue has been resolved.

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