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Incident detail

Issues when utilizing WhatsApp Sandbox to Send Messages

Resolved incidentMinor

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Customers may be unable to send messages from Twilio's WhatsApp sandbox. Engineers are investigating the issue.

  2. Investigating

    We are continuing to investigate this issue.

  3. Monitoring

    Engineers identified and fixed the issue that was causing customers to be unable to send messages from Twilio's WhatsApp sandbox. Customers can now send messages via the Twilio sandbox as normal.

  4. Resolved

    The issue impacting message send has been resolved and Twilio WhatsApp Sandbox is operating normally at this time.

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