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Dialogflow Virtual Agent Degraded

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Timeline

Incident updates

Every update Twilio posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are currently invetigating an issue observing elevated latency, error rates for integrations using <Connect><VirtualAgent> to bridge to Dialogflow CX agents. We will provide updates in an hour or as soon as more information becomes avalible.

  2. Investigating

    We are continuing to investigate this issue.

  3. Investigating

    We are still investigating issue. We will provide an update within two hours or sooner.

  4. Monitoring

    Latency, error rates for integrations using <Connect><VirtualAgent> to bridge to Dialogflow CX agents are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  5. Resolved

    The issue observing elevated latency, error rates for integrations using <Connect><VirtualAgent> to bridge to Dialogflow CX agents has been resolved and it is operating normally at this time.

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