{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-12T02:25:19.675Z"
  },
  "data": {
    "id": "incident_statuspage_twilio_m9qjjjgywpzy",
    "slug": "twilio-dialogflow-virtual-agent-degraded-2026-08-10",
    "title": "Dialogflow Virtual Agent Degraded",
    "summary": "Dialogflow Virtual Agent Degraded",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-08-10T17:59:28.457+00:00",
    "updatedAt": "2026-08-10T21:10:39.451+00:00",
    "resolvedAt": "2026-08-10T21:10:39.431+00:00",
    "provider": {
      "slug": "twilio",
      "name": "Twilio"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/twilio-dialogflow-virtual-agent-degraded-2026-08-10",
      "api": "/api/v1/incidents/twilio-dialogflow-virtual-agent-degraded-2026-08-10",
      "providerHtml": "/providers/twilio",
      "alerts": "https://outagedeck.com/account?stack=twilio&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Twilio reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_twilio_status",
      "kind": "official_api",
      "name": "Twilio Status",
      "checkedAt": "2026-08-12T02:20:29.685+00:00",
      "officialUrl": "https://status.twilio.com",
      "statusPageUrl": "https://status.twilio.com"
    },
    "updates": [
      {
        "id": "update_statuspage_twilio_m9qjjjgywpzy_wcwsskwnvbq2",
        "status": "investigating",
        "body": "We are currently invetigating an issue observing elevated latency, error rates for integrations using <Connect><VirtualAgent> to bridge to Dialogflow CX agents. We will provide updates in an hour or as soon as more information becomes avalible.",
        "createdAt": "2026-08-10T17:59:28.521+00:00"
      },
      {
        "id": "update_statuspage_twilio_m9qjjjgywpzy_mpf7jyhplymv",
        "status": "investigating",
        "body": "We are continuing to investigate this issue.",
        "createdAt": "2026-08-10T18:01:12.044+00:00"
      },
      {
        "id": "update_statuspage_twilio_m9qjjjgywpzy_qhy9h533cbfp",
        "status": "investigating",
        "body": "We are still investigating issue. We will provide an update within two hours or sooner.",
        "createdAt": "2026-08-10T18:59:18.914+00:00"
      },
      {
        "id": "update_statuspage_twilio_m9qjjjgywpzy_3j5jj3jcqkd6",
        "status": "monitoring",
        "body": "Latency, error rates for integrations using <Connect><VirtualAgent> to bridge to Dialogflow CX agents are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.",
        "createdAt": "2026-08-10T20:14:59.899+00:00"
      },
      {
        "id": "update_statuspage_twilio_m9qjjjgywpzy_fhb7z502sn95",
        "status": "resolved",
        "body": "The issue observing elevated latency, error rates for integrations using <Connect><VirtualAgent> to bridge to Dialogflow CX agents has been resolved and it is operating normally at this time.",
        "createdAt": "2026-08-10T21:10:39.431+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}