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Incident detail

WhatsApp Business API Message Send Failures

Active incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are investigating an issue with the WhatsApp Business API. Users may experience errors sending messages. We will provide another update in 1 hour or as soon as more information becomes available.

  2. Investigating

    We are investigating an issue with the WhatsApp Business API. Users may experience intermittent message send failures with error 63007 when sending outbound WhatsApp messages. We will provide another update in 2 hours or as soon as more information becomes available.

  3. Identified

    We have identified the issue of message send failures for WhatsApp Business API. Due to a third-party provider dependency, some customers may continue to experience error 63007 when sending messages. We are working to restore service and will provide another update in 1 hour or as soon as more information becomes available.

  4. Monitoring

    Our engineers have mitigated the issue and are monitoring system performance. Message sending through the WhatsApp Business API is returning to normal for affected customers. We will provide another update in 2 hours or as soon as more information becomes available.

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