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Messaging API Latency

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We’re investigating a brief blip in API latency on the Messaging API.

  2. Investigating

    We’re investigating delays in webhook delivery latency, this is not affecting message sending.

  3. Investigating

    We’re still investigating issues with webhook latency for delivery receipts. Message sending still remains unaffected.

  4. Monitoring

    A fix has been implemented and we’re monitoring the results. Messages on a go forward basis are having their webhook delivery receipts returned in a timely manner.

    Delayed webhooks from earlier today are being replayed to customer endpoints to ensure customers can tie out their messages.

  5. Resolved

    The issue is now resolved, webhook production has now caught up.

    We have been replaying some delayed webhooks where possible throughout the day. Message delivery remains unaffected.

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Messaging Webhook Delays

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Outage of some public API endpoints on Nov 2

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