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Incident detail

Messaging Latency

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We’re investigating an issue with messaging webhook latency. Messaging delivery remains unaffected.

  2. Investigating

    We have implemented a fix and are monitoring the results.

    Messaging webhook latency should be going back to normal levels.

    We’re seeing separate symptoms of increased API latency and delivery times for a subset of messaging. We are working on resolving this.

  3. Monitoring

    A fix has been made and we are monitoring the results, webhook, api and delivery latency are all currently back at normal levels.

  4. Resolved

    We believe the issue to be resolved now.

    We are actively working on ensuring that any webhooks which were delayed as a result of this incident get sent out to the appropriate webhook endpoints.

    We apologise for any inconvenience caused.

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