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Incident detail

Visa authorization errors

Resolved incidentMinor

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Identified

    Some Visa transactions may experience lower authorization rates due to a network token processing issue, starting 00:53 UTC September 30th. Eligible payments can continue using card-number fallback. We're working to resolve the issue; no action is required.

  2. Monitoring

    We're seeing improvement with authorization rates on Visa network token transactions, starting 02:24 UTC September 30th. We're continuing to monitor until the issue is fully resolved. We will provide further updates once we have observed sustained recovery.

  3. Resolved

    Between 00:42 and 02:24 UTC September 30th, we saw lower authorization rates on Visa network token transactions. This issue is now resolved.

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