Provider
StripeIncident detail
Elevated WeChat Pay errors
Resolved incidentMinor1 affected service
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
We're currently investigating a degradation of the WeChat Pay payment method that began at 7:10 UTC. This issue is external to Stripe and is causing increased error rates for transactions processed through the WeChat Pay payment method. We are actively monitoring the situation and will provide updates as more information becomes available.
Identified
We’re currently seeing a degradation of the WeChat Pay payment method. Our partner has identified the cause and is working on a fix.
Identified
WeChat Pay has confirmed they are addressing the issue and it will take some time to implement the fix. We are actively monitoring and will provide a further update as more information becomes available.
Resolved
From 07:10 July 2 to 01:20 July 3 UTC, we saw elevated errors which affected WeChat Pay payment method transactions. This issue has now been resolved by our partner.
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