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Incident detail

Elevated Issuing API Errors

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Identified

    Starting 19:00 UTC we started seeing elevated error rates affecting Issuing API requests, resulting in failing credit card transactions. We've identified the cause and are working to mitigate. We will provide an update when we start seeing recovery.

  2. Resolved

    From 19:00–19:55 UTC on July 17, 2026, Issuing users did not receive real-time authorization request webhooks and experienced declined transactions. All systems have recovered and are operating normally.

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