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Incident detail

Elevated card declines for some users in Mexico

Resolved incidentMinor1 affected service

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Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    As of 04:16 UTC, some card transactions in Mexico are experiencing elevated declines due to an issuing bank being temporarily unavailable. We're closely monitoring the issue and will post an update once we have observed recovery.

  2. Resolved

    Between 04:16 – 07:06 UTC, we saw elevated declines with some card transactions in Mexico due to an issuing bank being temporarily unavailable. This is now resolved.

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Elevated card declines for some users in Mexico

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