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ODOutageDeck

Incident detail

Trouble connecting to Slack

Trouble connecting to Slack

Resolved incidentMajor1 affected service

Timeline window

Mar 26, 2026, 3:40 PM UTC to Mar 26, 2026, 4:36 PM UTC

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are aware of an issue impacting Slack. As a result, some customers may be unable to load certain features, including activity and notification badge counts, and may encounter errors when using the service. We are working to resolve this as our highest priority, and we'll provide another update in 30 minutes.

    Mar 26, 2026, 3:40 PM UTC

  2. Monitoring

    The team is investigating the issue and have rolled back a recent feature change to reduce load on affected systems. We are also actively increasing infrastructure capacity to restore normal service levels. We'll provide an update in 30 minutes or sooner if additional information becomes available.

    Mar 26, 2026, 4:07 PM UTC

  3. Resolved

    Intermittent errors when sending messages have been resolved. Additionally, some customers may see inaccurate notification badge counts which can be resolved with a hard reload to clear temporary local cache. Apologies for the trouble today and thank you for your patience.

    Mar 26, 2026, 4:36 PM UTC