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Incident detail

Trouble connecting or loading Slack

Resolved incidentMajor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We're investigating a new incident. Current impact to end users: Some users may be experiencing trouble loading or connecting to Slack. We're on the case. We'll provide an update within 30 minutes including further details on current actions being taken.

  2. Monitoring

    Our work on this issue is still ongoing. Current status and actions being taken: we're investigating an issue where some Slack users are experiencing thread loading, client booting, and message delivery failures. We've identified several potential contributing factors and are working to confirm the root cause. Further updates will be shared as the investigation continues. We'll provide another update in 30 minutes until the impact is resolved for all users.

  3. Resolved

    This issue is now resolved for all users. Current status and recent actions taken: we've resolved the issue where some Slack users may have experienced message send failures and thread loading issues. We identified and addressed the root cause, and services have been fully restored. We apologize for any disruptions to your day.

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