Provider
SlackIncident detail
Some customers experiencing blurry image previews and download issues
Active incidentMajor
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Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
We're aware there's an issue where a subset of customers are experiencing blurry images which can't be downloaded, this is happening across all clients. We're actively working to understand the cause, scope, fix, or other details.
Monitoring
We've identified a likely technical trigger connected to a recent image-rendering service change. Current status and actions being taken: We have identified a likely technical trigger — a recent thumbnail-sharpening change to the image-rendering service. We're working to validate this, and are evaluating the rollback of the change as a possible fix. Estimated time to resolution: We are still confirming the technical trigger before a fix can be scoped. Scope: Affects a subset of customers across desktop, web, and mobile clients Current impact to end users: Images uploaded before roughly 9:30 PM GMT on Sep 11 appear blurry in previews and fail to download. Newly uploaded images are unaffected. Known workarounds: None identified yet. We appreciate your patience as we sort this out.
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