{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-12T13:40:39.751Z"
  },
  "data": {
    "id": "incident_slack_1578",
    "slug": "slack-some-customers-experiencing-blurry-image-previews-and-download-issues-2026-09-12",
    "title": "Some customers experiencing blurry image previews and download issues",
    "summary": "Some customers experiencing blurry image previews and download issues",
    "status": "monitoring",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-09-12T11:04:17+00:00",
    "updatedAt": "2026-09-12T12:52:08+00:00",
    "resolvedAt": null,
    "provider": {
      "slug": "slack",
      "name": "Slack"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/slack-some-customers-experiencing-blurry-image-previews-and-download-issues-2026-09-12",
      "api": "/api/v1/incidents/slack-some-customers-experiencing-blurry-image-previews-and-download-issues-2026-09-12",
      "providerHtml": "/providers/slack",
      "alerts": "https://outagedeck.com/account?stack=slack&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Slack reported an incident affecting Files.",
    "source": {
      "id": "source_slack_status",
      "kind": "official_api",
      "name": "Slack System Status",
      "checkedAt": "2026-09-12T13:35:12.898+00:00",
      "stale": false,
      "officialUrl": "https://slack-status.com",
      "statusPageUrl": "https://slack-status.com"
    },
    "updates": [
      {
        "id": "update_slack_1578_20260912t0404170700",
        "status": "investigating",
        "body": "We're aware there's an issue where a subset of customers are experiencing blurry images which can't be downloaded, this is happening across all clients. We're actively working to understand the cause, scope, fix, or other details.",
        "createdAt": "2026-09-12T11:04:17+00:00"
      },
      {
        "id": "update_slack_1578_20260912t0429490700",
        "status": "monitoring",
        "body": "We've identified a likely technical trigger connected to a recent image-rendering service change. Current status and actions being taken: We have identified a likely technical trigger — a recent thumbnail-sharpening change to the image-rendering service. We're working to validate this, and are evaluating the rollback of the change as a possible fix. Estimated time to resolution: We are still confirming the technical trigger before a fix can be scoped. Scope: Affects a subset of customers across desktop, web, and mobile clients Current impact to end users: Images uploaded before roughly 9:30 PM GMT on Sep 11 appear blurry in previews and fail to download. Newly uploaded images are unaffected. Known workarounds: None identified yet. We appreciate your patience as we sort this out.",
        "createdAt": "2026-09-12T11:29:49+00:00"
      },
      {
        "id": "update_slack_1578_20260912t0552080700",
        "status": "monitoring",
        "body": "We have rolled back the code change that caused the issue in the production environment. Validation is in progress. Current status and actions being taken: We confirmed the technical trigger (a thumbnail-sharpening code change) and completed a rollback in the production environment after successfully testing the fix in the test environment. We are performing additional validations to confirm the fix was successful. Estimated time to resolution: We do not have and estimated time frame at the moment,. Scope: Affects a subset of customers across desktop, web, and mobile clients; Current impact to end users: Images uploaded before roughly 9:30 PM GMT on Sep 11 appear blurry in previews and fail to download. Newly uploaded images are unaffected. We appreciate your patience as we sort this out.",
        "createdAt": "2026-09-12T12:52:08+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}