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Feature Degradation Affecting the Receipt of Emails in Slack

Resolved incidentMajor1 affected service

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Timeline

Incident updates

Every update Slack posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We're currently investigating an issue affecting users' ability to receive incoming emails into Slack, caused by some issues with our email ingestion pipeline. We're sorry for any inconvenience this is causing, our team is actively working on a fix and we'll share an update as soon as we have more information.

  2. Monitoring

    We identified the cause of the issue preventing users from receiving incoming emails. We are deploying a fix and will share a further update once deployment and verification are complete.

  3. Resolved

    The fix has been successfully deployed, and validation is now complete. The issue preventing users from receiving incoming emails into Slack is fully resolved, and normal service functionality has been restored. We apologize for any disruptions to your day.

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