Provider
SinchIncident detail
Sinch Engage - Inbox Degradation
Resolved incidentMinor
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
We have identified an issue affecting multiple accounts where incoming SMS, MMS and WhatsApp messages are received successfully but are not appearing in the Inbox. Messages remain visible in Detailed Reports (Received/Inbound).
Our team is actively investigating the issue.
Resolved
This incident has been resolved.
Incident Start Time: 2026-07-31 10:36 UTC
Incident End Time: 2026-07-31 12:27 UTC
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