Skip to content
OutageDeck

Incident detail

Voice Call Failures, Post Dial Delay, and Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil

Resolved incidentMinor

Timeline window

to

Get alerted the next time SendGrid breaks

Free email alerts for the handful of vendors you cannot afford to miss. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Set up free alertsHow SendGrid alerts work

Timeline

Incident updates

Every update SendGrid posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. Identified

    Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. Identified

    Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. Identified

    Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. Identified

    Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  6. Monitoring

    We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. Monitoring

    We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  8. Monitoring

    We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  9. Monitoring

    We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers in Brazil and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

  10. Monitoring

    We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers in Brazil and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

  11. Resolved

    The incident has been resolved and voice calls between a subset of Twilio Phone Numbers and network subscribers on affected networks in Brazil are operating normally.

Keep exploring

More from SendGrid

Neighboring incidents on SendGrid's timeline and the rest of their record on OutageDeck.

← Older incident

MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon United States

Newer incident →

Missing or Delayed Alert Notifications for Messaging Traffic Anomalies

All SendGrid incidentsSendGrid live status