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MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon United States

Resolved incidentMinor

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Incident updates

Every update SendGrid posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  2. Identified

    Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  3. Monitoring

    We have observed a recovery in MMS delivery receipts from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. Resolved

    The incident has been resolved and MMS delivery receipts from a subset of Twilio Short Codes to Verizon network subscribers in the United States is operating normally.

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