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Incident detail

Teammates invited to SendGrid are prompted to create standalone Unified accounts instead of joining the inviting one

Teammates invited to SendGrid are prompted to create standalone Unified accounts instead of joining the inviting one

Resolved incidentMinor0 affected services

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Incident updates

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  1. Investigating

    Starting around 9 AM PDT on Tuesday, 5/12/2026, our engineers started investigating an issue with teammates, where invitees could not join their organizations and instead they were led to creating standalone Twilio Unified accounts. New teammates, therefore, are unable to join their organizations at the time. This issue does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

  2. Identified

    Our engineers have identified the issue and are working toward a fix. We will provide another update in one hour or as soon as more information becomes available.

  3. Monitoring

    Our engineers have implemented a fix and are monitoring system performance. Teammates that were impacted by the issue need to request a new invite link and delete cache and cookies on their browsers before attempting to join again. We will provide another update in one hour or as soon as more information becomes available.

  4. Resolved

    Our engineers have monitored the fix and confirmed the issue with teammate account creation has been resolved. All services are now operating normally at this time.