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SendGrid - Subset to email services experiencing 5xx errors

Resolved incidentMinor1 affected service

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Incident updates

Every update SendGrid posted, oldest to newest, exactly as it appeared on their official status page.

  1. Monitoring

    Between 16:10 PDT and 16:27 PDT on 05/12/2026, our engineers began investigating an issue with a subset of services experiencing 5xx errors. Users may have experienced issues when accessing subusers, authenticating domains and link branding records, accessing the account, and checking account stats.

    This does not impact mail send.

    Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

  2. Resolved

    Our engineers have monitored the fix and confirmed all services are now operating normally.

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