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Retroactive Incident: Global Open and Clicks Engagement Stat Delays

Resolved incidentMinor1 affected service

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Incident updates

Every update SendGrid posted, oldest to newest, exactly as it appeared on their official status page.

  1. Monitoring

    Starting around 1:16 AM PDT on July, 9 2026, our engineers began investigating an issue with global open and clicks engagement Stat delays. This does not impact EU region stats.

    However, all impact concerning the stat delays have since been mitigated 10:45am PDT on July, 9 2026. As our engineers have since implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

  2. Resolved

    Our engineers have monitored the fix and confirmed the issue with global open and clicks engagement Stat delays has been resolved. This did not impact EU region stats, and mail send was not impacted. All services are now operating normally at this time.

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